Irritable Bowel Syndrome

Introductory Summary: Mrs. Escalante Ruiz joins a virtual appointment with Dr. Colbert, a gastroenterologist. However, the interpreter is interpreting in person from the doctor’s office.

Disclaimer:: This text is an original work of fiction based on real scenarios. Any similarities between people or places are purely coincidental.

Participants

Contributors

Author

Kelly Grzech

Co-Author

Veronica Guemez

Editors

Devin Gilbert

Karen Marin

Audio Engineer

Carlos Rubio

Voice Actors

Main Challenges: As a result of accessibility issues presented by telehealth platforms for emergent-bilingual individuals, as well as people with disabilities, the U.S. Department of Health and Human Services released a guidance document on nondiscrimination in telehealth in July of 2022. Despite this guidance, issues with telehealth platforms persist, and many provide poor or incomplete translations of their user interface, if any at all. In addition, the ability to integrate remote interpretation services into virtual encounters can pose a challenge, resulting in the use of in-person interpreters. In these types of encounters, interpreters will not only be interpreting medical terminology, but may also be interpreting for basic tech support, which can pose an additional challenge if the patient has low technological literacy. These situations can also result in the provider attempting to make up for lost time.

Key Terminology and Vocabulary

This dialogue is rated T for Teen and may not be suitable for children under 13.

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Supplementary Resources: Guidance on Nondiscrimination in Telehealth: Federal Protections to Ensure Accessibility to People with Disabilities and Limited English Proficient Person (U.S. Department of Health & Human Services)

Dialogue